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FAQ Page

How are shipping costs calculated?

Shipping costs are calculated based on shipping method and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Can I have a tracking number?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

    Where is your warehouse located?
    We currently have warehouses located in the Canada.

      I ordered more than 2 items but only received one. Where's my order?
      We have a large assortment of products stocked with various partners. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

        Why have I not received any order confirmation details?
        Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
        If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.

          What is your refund policy?

            Making YOU happy is our number one priority.  If your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

            How do I contact you?

            If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at support@thesimplecreation.com and we will reply to your inquiry.

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